![]() ![]() ![]() It has significantly helped us assist more customers and received mostly positive feedback from the users. Kinguin’s agents have constantly decreased first response time to improve the customer experience, and they created Dave the Chatbot to do that. Customers can pick the type of issue from the pre-chat survey, and they immediately get to the right agent specialized in the case. Kinguin decided to create departments inside their customer service team. They provide help in 16 languages so users worldwide can easily talk about their issues. ![]() Those agents serve around 6,000 chats weekly, 24/7. Their team consists of approximately 30 LiveChat agents available every day. Today, chat is the main source of contact for Kinguin’s customers. The solution How does Kinguin improve customer satisfaction? Michal Haze, KinguinĪpart from that, Kinguin paid attention to the following aspects:Īfter testing numerous chat vendors, Kinguin tried LiveChat, which suited its needs best. It was crucial for us that LiveChat is easy to use and convenient for customers. We were looking for the most appropriate software. Head of Customer Experience at Kinguin, Michal Haze, explained: While it was quite effective, Kinguin still wanted to provide help more quickly. Manage user folder> choose a new location> select the folder you just created.ĭocuments> open the folder you just created > 0.24 > vehicles.Before Kinguin decided to use LiveChat, it assisted users through tickets. You have to create a new folder and give it a name. Add the mode folder back into the game folder, and that’s it. Move the mod folder to the desktop and clear the cache. It even makes problems for other mods, so you need to delete the mod that causes the issues. You can repeat for the other mods and check all. Now you have to test the mod in the game this mod is fine.Īdd another mod and press CTRL+L. You have to add the mods back one by one. Open file location again and create a mods folder. You have to open the file location and move the mods folder to the desktop. Select the config you have and click overwrite to save. ![]()
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